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Shipping & Returns

Shipping

Sentinel are committed to processing and shipping your order promptly and efficiently.

Orders with a total weight up to 5Kg will be shipped Airfreight. Orders over 5Kg will be shipped Road freight.

Goods will be shipped via our nominated carriers. We are commited to using the most efficient services which may vary according to destination.

If you require special freight or shipping arrangements we are able to accommodate these by special request but they may incur extra freight charge. Please contact us on 1800 776 565 for further information about special shipping arrangements.

Our standard conditions* are: Free Into Store for orders over $200.00 (excl GST). ONLINE orders over $50.00 (excl GST) are F I S.

Orders below this value will incur a $20.00 freight and handling charge.

*Standard conditions apply to freight within Australia only, for export sales freight will be charged at cost.

Return Policy

Sentinel Group specialises in security and customised fastener solutions. We are the distributors of the PROLOK and PROLNX brands. Since 2004, Sentinel Group has been designing and supplying specialised fasteners for a wide range of industries including Correctional Facilities, Government Institutions, Railways, Street Furniture, Playgrounds, Solar, Electronics and Manufacturing. We strive with innovation and leadership to protect all our staff. We are committed to providing a safe and healthy working environment and are committed to ensure that this policy is maintained.

The key points of this policy are that:

  • To the extent permitted by law, prior authorisation must be obtained in order to authorise return of the goods.

Sentinel Group will:

  • Nominate the method of transport;
  • Not accept return of non-stock items or broken packs;
  • May deduct transport, handling costs and restocking charges of 15% of the price of the goods from the credit due to the purchaser.

The HSEQ Team is authorised to ensure that the requirements of this policy are implemented. Any problems that cannot be resolved between departments or personnel shall be brought to my attention for final resolution.

Tony Shepherd
Chief Executive Officer

Date: 04/11/2020

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